UGC launches helpline for redressal of COVID19-related grievances

UGC launches helpline for redressal of COVID19-related grievances

UGC has constituted a Task Force to monitor concerns/grievances of students, teachers, and institutions, and redress them accordingly

New Delhi: To monitor the queries, grievances, and other academic matters of students, teachers, and institutions, arising due to COVID19 pandemic, the UGC has launched a helpline number, email address and a task force. The UGC has issued Guidelines on Examinations and Academic Calendar in view of COVID-19 Pandemic on 29th April, 2020. Accordingly, all universities have been advised to plan their academic activities keeping in view the safety and interest of all stakeholders, giving highest priority to the health of all concerned, while adopting and implementing the Guidelines.

Universities have also been requested to establish a Cell for handling grievances of the students related to examinations and other academic activities arising due to this pandemic and notify the same to the students.

Further, the UGC has undertaken the following steps to monitor the queries, grievances, and other academic matters of students, teachers, and institutions, arising due to COVID-19 pandemic:

  1. A dedicated Help Line Number: 011-23236374 has been set up
  2. An email address: [email protected] has been created
  3. Students can also lodge their  grievances on the existing Online Students Grievance Redressal Portal of UGC at  https://www.ugc.ac.in/grievance/student_reg.aspx

All the Universities and colleges are requested to upload a copy of this public notice on their official websites and also share it with the teaching   and   student   community via e-mail and other digital media.

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